Shipping, Returns, and Privacy

Shipping Policy:

Free domestic shipping for a purchase of $35.00 or more from www.basementcouch.com for delivery in the USA, excluding Hawaii, Alaska, Puerto Rico, and any other US territories, for all purchases made over $50. This offer is only valid on in-stock Basement Couch products. Orders will be processed within 7-10 business days and actual delivery times may vary. Price adjustments will not be allowed on previous purchases, and purchases are not redeemable for cash. Free shipping is available to all merchandise that meet the price requirement of $50, but does not include discounts, special promotions, or any other pricing exceptions. IF THE INCORRECT ADDRESS IS PROVIDED AND BASEMENT COUCH IS NOT NOTIFIED BEFORE SHIPPING, IT IS THE CUSTOMERS RESPONSIBILITY TO PAY FOR SHIPPING TO THE CORRECT ADDRESS FROM BASEMENT COUCH'S OFFICE. Void where prohibited, taxed or restricted. It is the right of the company to change this policy at any time.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping will be applied to orders over $75 (following discounts, special pricing, etc.).

Shipping option

Estimated delivery time (after production)

UPS Next Day Air Saver

Next Business Day Afternoon

UPS 3 Day Select

3 Business days

UPS 2nd Day Air

2 Business days

UPS Ground

1 to 5 Business Days


International Shipping

DHL is the company we use for international shipping. Free international shipping for a single purchase of merchandise from www.basementcouch.com for  all purchases made over $100. This offer is only valid on in-stock Basement Couch products. Orders will be processed within 5-10 business days and actual delivery times may vary. Price adjustments will not be allowed on previous purchases, and purchases are not redeemable for cash. Free shipping is available to all merchandise that meet the price requirement of $100, but does not include discounts, special promotions, or any other pricing exceptions. Void where prohibited, taxed or restricted. Free shipping is NOT applicable to packages returned to Loser Brand due to an incorrect address. Customer will be responsible for paying for the second delivery to the correct address. It is the right of the company to change this policy at any time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at nicholasriviera@loserbrand.onmicrosoft.com with your name and order number, and we will look into it for you.

 

Return/Exchange Policy:

If you’re looking to return or exchange your order, we're here to help! We offer free returns or exchanges for any faulty or damaged products (during shipping) that arrived within 30 days of purchase (international purchases must pay shipping). You can return your product for store credit, a different product, or a refund to the original payment method. If you have simply changed your mind about the product, the same policy above applies, we only ask that you pay for shipping. No restocking fees applied to any unused returns.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Normal wear/incorrect wash method is not eligible for free return; subject to a fee or refusal.
  • Returned items must have no visible signs of wear or use
  • Limit 1 size exchange per purchase 

To initiate a return or exchange, please complete the following steps:

  1. Email nicholasriviera@basementcouch.onmicrosoft.com to let us know you would like to return/exchange and a brief description of the issue
  2. Choose the products you wish to return or exchange from your order.
  3. Apply shipping label and send all items back to us. If the product is damaged or faulty, we will send you a prepaid label to use!

Please Note:

  • No restocking fees
  • Returns/exchanges will be processed within 2-3 business days
  • Please reach out about lost products- we are happy to help resolve that!
  • Reach out to nicholasriviera@basementcouch.onmicrosoft.com if you have any other questions or concerns!


Basement Couch Privacy Policy:

Basement Couch (the “Company”) is committed to maintaining robust privacy protections for its users.  Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.  

 

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at basementcouch.com.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

 

  1.               INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, payment information, and shipping address, which you submit to us through the payment process at the Site.

 

  1.   Information collected via Technology

To activate the Service you do not need to submit any Personal Information other than your email address, shipping address, and payment information. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. 

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. 

  1.   Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

 

  1. Children’s Privacy

The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at nicholasriviera@loserbrand.onmicrosoft.com.

 

  1.             HOW WE USE AND SHARE INFORMATION

Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

 

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

 

III.           HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

 

  1.           YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us in the [list location of opt-out page, i.e. “Settings” section] of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the email that is sent to you, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

 

  1.             LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

 

  1.           CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

 

VII.         CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to nicholasriviera@basementcouch.onmicrosoft.com.

Last Updated: This Privacy Policy was last updated on 11/17/22.